OCCLIA / SUPPORT
A real team.
Right behind you.
A first scan. A tricky shade. A quick question. Good support makes all the difference.
Your scanner. Our expertise.
No new habits. Just a better connection.
LESS FRICTION. MORE FLOW.
From your scanner.
To their next smile.
0 1
Preparation
Scan. Send your prescription and a shade reference or photograph.
0 2
Build
We build the ceramic within 24 hours of receiving the case. You’ll receive processing updates and have direct contact with the ceramist on your case.
0 3
Dispatch
Fit the restoration on first trial—on average, this happens 97% of the time.* We cover collection and delivery.
Direct contact. Clear updates. Collection and delivery covered.
*97% is Occlia’s stated first-trial fit average, not a guaranteed individual outcome. Audit data, offer terms and case eligibility require confirmation before publication.
DIGITAL DOESN’T MEAN DISTANT
A real team.
Right behind you.
A first scan. A tricky shade. A quick question.
Good support makes all the difference.
How can I send a case if I don’t have a scanner?
Our scanner tie-in service lets you lease a scanner through Occlia and connect your practice to the lab. We’ll discuss your practice’s needs, agree the equipment and lease terms, and help you onboard to the secure case workflow. Fees, eligibility, availability and any lab commitment are confirmed individually before you decide.
I don’t have a camera. What should I use?
A clear smartphone photograph or a photo taken with your clinic camera is a useful starting point. Include a shade reference where possible, use clear lighting and avoid filters. Send the image through the secure clinical channel agreed with the lab, following your practice’s patient consent and data-protection processes.
How do I send my first case?
Connect your scanner using the official 3Shape, Medit or iTero portal, then confirm Occlia’s receiving account directly with the team. Send your scan, prescription and shade reference or photograph through the agreed secure clinical platform. This website draft does not accept patient uploads.
What does the 7-day turnaround cover?
Our turnaround is 7 days, with collection and delivery covered by Occlia. Confirm the starting point, working versus calendar days and any case-specific exceptions with the team before booking a patient’s fit appointment.
Will I hear from the ceramist working on my case?
Yes. We build the ceramic within 24 hours of receiving the case. You’ll receive updates confirming that your case is being processed, and you’ll have direct contact with the ceramist working on it.
What does the 97% first-trial fit figure mean?
97% is Occlia’s stated average for restorations fitting at first trial, not a guarantee for an individual case. Our workflow is designed to reduce chairside adjustments while delivering considered aesthetics. The supporting case data and measurement criteria will be confirmed before publication.